1. The privacy and security of Softgraf customer data is one of our priorities. We want our customers to feel that they can rely on us, knowing that Softgraf, exercising the utmost care, will ensure that all data and information entrusted to us are processed only in accordance with their intended purpose and protected against abuse. In no case will the data entrusted to us be shared or sold to third parties. Below we present the most important principles related to privacy protection:
  2. By creating a user account via the store website, placing an order, subscribing to the newsletter, filing a complaint, withdrawing from the contract or simply contacting us using the form, you provide us with your personal data, and we guarantee that your data will remain confidential, safe and will not be made available to any third parties without your express consent.
  3. We entrust the processing of personal data only to verified and trusted entities providing services related to the processing of personal data.
  4. We use Google Analytics analytical tools that collect information about your visits to the site, such as the subpages you have displayed, the time you spent on the site or transitions between individual subpages. For this purpose, Google LLC cookies regarding the Google Analytics service are used. As part of the mechanism for managing cookie settings, you have the option to decide whether we will also be able to use marketing functions within the Google Analytics service or not.
  5. We use marketing tools such as Facebook Pixel to target ads to you. This involves the use of Facebook cookies. As part of the cookie settings, you can decide whether you consent to our use of Facebook Pixel in your case or not.
  6. We use Google AdWords remarketing tools. This involves the use of Google LLC cookies for the Google AdWords service. As part of the mechanism for managing cookie settings, you have the option to decide whether we will be able to use Google AdWords in your case or not.
  7. We belong to the Google AdSense advertising network. This involves the use of Google LLC cookies for the Google AdSense service. As part of the mechanism for managing cookie settings, you have the option to decide whether we can use personalized Google AdSense ads in your case or not.
  8. We embed video recordings from YouTube on the website. When you play such recordings, Google LLC cookies for the YouTube service are used.
  9. We provide the ability to use social functions, such as sharing content on social networking sites and subscribing to a social profile. Using these functions involves the use of cookies from social network administrators such as Facebook, Instagram, YouTube, Twitter, Google+, LinkedIN.
  10. We use our own cookies for the proper operation of the website. If the above information is not sufficient for you, you will find further details below.
  11. The administrator of your personal data within the meaning of the provisions on the protection of personal data is SOFTGRAF Marek Nowak, ul. Plebiscytowa 51G, 43-190 Mikołów, NIP: 9540022139, e-mail: kontakt@softgraf.pl. The purposes, legal basis and period of personal data processing are indicated separately in relation to each purpose of data processing.
  12. We process your data during the execution of the order, issuing an invoice or receipt, and store it for as long as we are obliged by law.
  13. Each time, the purpose and scope of data processed by the Administrator result from the Customer’s consent or applicable legal regulations and are specified as a result of actions taken by the Customer in the Online Store or within other channels of communication with the Customer. For example: The Client’s personal data may be processed in order to grant, present or provide dedicated offers and promotions to him, tailored to his preferences to the greatest possible extent (which may have a significant impact on him) only if the Client has given his consent (not available to persons who have not given such consent);
  14. Possible purposes of processing the Clients’ personal data by the Administrator include in particular:
    • concluding and implementing a service agreement (Account) or taking action at the request of a future Customer before its conclusion (we process your data in order to manage your Account so that you can enjoy the benefits it offers, e.g. placing orders without having to fill out forms every time, accessing your purchase history, managing your consents on the website, etc. and enabling you to use other services available on our website);
    • concluding and implementing a Sales Agreement, or taking action at the request of a future Customer before its conclusion (we need your personal data to complete your order and perform the concluded agreement – in particular, to confirm its placement and reserve or send you a selected product, as well as, if necessary, to contact you in this matter);
    • receiving and considering complaints;
    • presenting advertisements, offers or promotions (discounts) regarding the products or services of the Administrator and its partners (the current list of which is provided in the online store) intended for all recipients, in particular for the purpose of implementing the agreement for the provision of a newsletter;
    • assessment and analysis of the activity and information about the Client, in order to present general advertisements, offers or promotions (discounts) regarding the products or services of the Administrator and its partners, in a manner tailored to the interests of a given Client (however, without significantly affecting their decisions), in particular for the purpose of implementing the agreement for the provision of a newsletter, and market and statistical analyses;
    • pursuing claims and defending against claims, also of third parties – in the case of using most of the functionalities of the online store;
    • fulfillment of legal obligations resulting from the regulations, e.g. tax and accounting, especially in the case of paid contracts;
    • conducting correspondence with Clients, including responding to Client messages.
  15. The Administrator may process in particular the following personal data of Customers:
    • using the online store:
      • personal data provided in the form when registering an Account, placing Orders in the online store (in particular: first name and last name; e-mail address; contact telephone number; address [street, house number, apartment number, postal code, town, country], address of residence/business/registered office [if different from the delivery address], bank account number, and in the case of Customers who are not Consumers, additionally the company name and tax identification number [NIP]) and other data collected during the use of the online store;
      • personal data provided for the purpose of using the newsletter, provided when using the contact form, or provided when submitting a complaint;
    • other data, in particular obtained based on the Customer’s activity on the Internet, including obtained via the online store and/or other channels of communication with the Customer, using cookie technology and similar,
  16. Providing personal data by the Customer in the online store is voluntary, but it is necessary to use certain functionalities of our store, for example, for the Customer to place an Order and settle it (conclude and execute a sales contract), register an Account (conclude and execute a service contract), subscribe to the newsletter or use our forms.
  17. Each time, the scope of data required to conclude an appropriate contract is indicated in advance in the online store (we mark the data that is necessary to conclude a contract/use a specific functionality), within other channels of communication with the Customer or in the Regulations. The consequence of not providing personal data may be the inability to effectively perform the above activities.
  18. The basis for processing the Customer’s personal data is primarily the need to perform the contract to which he is a party or the need to take action at his request before concluding it (Article 6, paragraph 1, letter b) of the GDPR). This applies primarily to personal data provided in the form when registering an Account, placing Orders and concluding a sales agreement in the online store, as well as when signing up for a newsletter, if such is addressed to Customers. Also in the case of personal data provided to us in connection with a Customer’s complaint, the legal basis for their processing is the necessity to perform / service the sales agreement for the Goods complained about.
  19. For other (other than the above-mentioned) purposes, the Customer’s personal data may be processed on the basis of:
    • voluntarily expressed consents (art. 6 sec. 1 letter a) of the GDPR);
    • applicable legal regulations – when processing is necessary to fulfill a legal obligation incumbent on the administrator, e.g. when, based on tax or accounting regulations, the administrator settles concluded sales agreements (art. 6 sec. 1 letter c) of the GDPR);
  20. necessity for purposes other than those listed above resulting from legitimate interests pursued by the Administrator or a third party, in particular to establish, pursue or defend claims, conduct correspondence with Customers, also via contact forms (including responding to Customer messages), market and statistical analyses (Article 6, paragraph 1, letter f) of the GDPR).
  21. Personal data may be stored for the period of use of the online store (however, they may be deleted after three years from the Customer’s last activity within the online store), in the case of marketing activities – until the Customer files an objection, and if they are related to cookie technology and similar, depending on technical issues, until these files are deleted using browser/device settings (however, deleting files is not always the same as deleting personal data obtained via these files, hence the possibility of objection).
  22. If the processing of personal data is dependent on the Customer’s consent, personal data may be processed until it is withdrawn.
  23. In each case in the case of:
    • personal data will also be stored when legal regulations (e.g. accounting or tax regulations) oblige the administrator to process them;
    • Customer data will be processed until the order or service is fulfilled and until the limitation period or expiration of claims related to the order or service.
  24. Depending on the scope of personal data and the purposes of their processing, they may therefore be stored for different periods. In each case, the longer period for which personal data is stored is decisive, unless the Client expressly requests the deletion of their data.
  25. The GDPR grants you the following rights related to the processing of your personal data:
    • the right to access personal data,
    • the right to rectify personal data,
    • the right to delete personal data,
    • the right to limit the processing of personal data,
    • the right to object to the processing of personal data,
    • the right to transfer data,
    • the right to lodge a complaint with a supervisory authority,
    • the right to withdraw consent to the processing of personal data, if you have given such consent.
  26. The principles related to the implementation of the indicated rights are described in detail in Articles 16-21 of the GDPR. We encourage you to familiarize yourself with these provisions. For our part, we consider it necessary to explain to you that the above-mentioned rights are not absolute and will not apply to all activities of processing your personal data. For your convenience, we have made every effort to indicate the rights you are entitled to within the scope of these operations in the description of individual operations of processing personal data.
  27. In matters not regulated by the regulations, the provisions of the Civil Code and relevant acts of Polish law, as well as European Union law, in particular the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) shall apply.